® – Official USPS Customer Survey – 2019 survey by USPS – what you need to know?

The USPS conducts customer surveys to find out all about how customers are satisfied (or dissatisfied) with their postal services. The results of the surveys are linked to business best practices, marketing programs, and other strategies that are aimed at making customer engagement more efficient.

As a customer, you get to express your opinion regarding the survey, while learning something from the survey as well. When you point out the products or services that you like or dislike, you reveal what makes you the ideal customer. This is one of the various ways the company can tailor its services to meet your needs.

Please make sure you submit your own opinion regardless of whether it is negative or positive. Feel free to do so without fear of intimidation because each customer that takes the survey comes with a different opinion.

The information you provide helps the company achieve insight into the different customer segments that exist. The company then comes up with the right services to serve the various sections. The company also finds ways to develop a relationship with you through the enhancement of the quality of the services to make sure you stay happy and satisfied.

Today we look at the U.S. Postal Service Customer experience survey, and how to do it.

Eligibility for the USPS Survey

The survey is eligible to people that have purchased at a local post office.

Step 1: Starting the Survey


The first step is to navigate to – and choose the language that you prefer. The survey comes in two languages – English and Spanish. Choose a language that you are more comfortable with. In case you get any problems related to the survey, you can send an email with the complaint.

Must Read:® - Official Oakley Feedback Survey 2019

The survey is short, and won’t take you more than 3 minutes of your time. All the responses that you provide are confidential and won’t be divulged to any other person.

The next step is to enter the zip code of the area that you bought the service from. This is found at the top of your receipt, right below the location of the post office and above the phone number and date.

You next have to select a location where you made the last purchase for service. Depending on the zip code you have provided, the survey suggests a location, usually the most popular location of the area.

Again, you have to enter the date of the last transaction. This is usually on the receipt at the bottom, next to the phone number. Make sure the date coincides with the purchase because this will be checked.

Step 2: Leave Feedback

Once you have completed the few steps outlined above, the next step is to leave feedback depending on how you rate the services. The rating is from Very satisfied to Very Dissatisfied, with other options in between.

The option you choose will dictate the response from the system. If you select “Very Satisfied,” the system automatically appreciate the selection and requests you to click on continue to complete the survey. If you choose “Very Dissatisfied,” the system apologizes in advance for your experience and requests you to continue to complete the survey.

Step 3: How Likely to Recommend the Service

The survey gives you ten options to select on how likely you are to recommend the service to a colleague. The response you provide depends on your experience with the services offered by the company. You can choose not at all likely, or extremely likely depending on the level of satisfaction you enjoyed.

Must Read:® - Official Kohl’s Survey 2019

For every choice, you need to give a primary reason behind your selection. The text box allows you to write up to 2000 words, which is enough to explain in detail what you underwent at the experience of the company. Be frank and explain the various things that happened to make you recommend the service or not.

Step 4: Finale

You can then answer some questions about how you need to a sales associate to behave, how long you stayed on the queue before getting served, and many other subjects.

All in all, the survey consists of 10 steps, with most of the questions requiring you to choose an option. It only takes a few minutes of your time, and you are done!


Crystal Watson

Busy Mom at
Crystal s a freelance writer for more than ten years. From saving money to having fun with your kids, her goal is to help you relish your busy life.
Crystal Watson

26 thoughts on “® – Official USPS Customer Survey – 2019”

  1. I am a veteran, and my meds accidentally got shipped out late. Was not the fault of the postal service, but a fault of the pharmacy. I got in touch with the USPS office near me and not only did they help me sort out the whole mess, but they even delivered it straight to my house. Thank you again!

  2. The staff at the Main street building in Simpsonville SC always provides the absolute best service! They are still so friendly, efficient, and professional. I was in and out in less than five minutes, knowing that my package would arrive on time for Mother’s Day. Yay!

  3. I prefer USPS over UPS and Fed-Ex. Their rates are fair, I’ve never had a single issue with them before, they deliver right to your door, and so much more. You just can’t beat all of the perks they offer. They’re amazing!

  4. My experiences with USPS delivery has been stellar! You always get top quality with them. Value, pride, integrity, and care! I know I will still receive these with USPS.

  5. Pleasantly surprised when I visited Post Office in Bonsal CA yesterday to purchase extra ounce stamps and discovered the price WENT DOWN 6 cents! Post Master explained 1st class went up 5 cents, extra ounce went down 6 cents. WOW! 840-5920-0023-001-00013-47728-01

  6. Clerk 11 at St. Charles MO is always been very helpful every time I have package to send for my kids in Guam. Very excellent customer service experience I always have…..

  7. Paid for Express International $65.85 (I know right?) and International Flat rate $33.60. Express was sent on Monday and the Flat was sent on Tues. Both arrived on the same day, Friday. Here it is Monday and both letters have not been delivered. WTF is going on? It will be Tuesday (there) soon and I hope they get delivered. Let’s go!

  8. Today,I was helped by Sara clerk # 23 at William Taft branch in San Diego.
    She is friendly,helpful and an asset to your organization.
    She is to be acknowledged by you for excellent customer service.
    Ellen Levy

  9. Dwayne at the Birmingham, MI post office is the most helpful, pleasant, polite guy I’ve EVER encountered at any government office, much less a post office. I am always shocked when I go in that office.

  10. I was in Montrose post office I’ve been going there for a long time but today not a good experience the worker did not acknowledge when I came in he continue doing what he was doing then you proceed to have a conversation with someone in the other room Wow that was a line of people waiting no it knowledge meant no greeting and normally they are very nice this was a new worker never seen him before

  11. I was most DISAPPOINTED in the last requested service from the USPS. Having moved to from a metropolitan city that accepted on-line mail holds, I expected to do the same here in the south … WRONG! I had to put a yellow “Authorization to Hold Mail” card in my mailbox for pickup. Although this has worked for me over the last five years, my last experience was a COMPLETE FAILURE that left me vulnerable to a home break in. Knowing I had to leave a “stop mail” card in the mailbox, I put it in the box two days BEFORE the execution date. To my surprise, it was RETURNED to me the next day. At this point I CARRIED the “stop mail” card to the post office, told the agent of my experience, and got no explanation nor instructions to do anything differently. I saw the agent stamp the yellow card with the red circled stamper, and I left assured my mail would be held until I returned home. HOWEVER, this DID NOT HAPPEN. Upon my return (14 days later) I go to the Post Office to retrieve my mail, only to find the USPS NEVER HELD MY MAIL!!! Upon returning home, I find all of my 14 days worth of mail STUFFED IN MY MAILBOX. This angered me especially realizing I was vulnerable to a home break in. So USPS, you failed me at a most needed time. I hope you seriously address this matter as it is TOTALLY UNACCEPTABLE. Your costs increase, however your service is seriously declining.

  12. Post Office #32504-9998 did not complete the “hold mail” service at all as properly requested TWICE!!! Very disappointed in their failure, and find it hard to trust their ability to perform simple tasks.

  13. Went to the Grosse Pointe Office to mail a package to Denver. It needed insuring, as it was an expensive item. Lewis clerk no. 18 questioned the zip code, & said it should be a different one. I told him I had sent my niece cards, & there hadn’t been an issue with her receiving them? So he asked if I wanted him to leave the zip code as is? I said yes. I went home, & sent a text to my niece telling her to look out for the package on Friday. And also, asked her about the zip code? It turns out that she had sent me the wrong code, it was to her previous address. I went back to the Post Office, explained the situation to Rasa clerk no. 20, & she was able to find the package. She was extremely helpful, & patient. Rasa went out of her way for me, & she was able to correct a mistake that could have maybe caused the package to be delayed, or not delivered? Can’t say how much I appreciate Lewis & Rasa for their efficiency, as they both did an excellent job. It was me who had incorrect information, I just didn’t know it. I should have allowed Lewis to change the zip code in the first place. The package should reach Denver on Friday, & I’m sure it will, thanks to Lewis & Rasa.

  14. My experience at USPS station at Richland Hills San Antonio, TX is always a brief and warm visit. Staff are courteous and very friendly. They know their job and do it well with happy faces, broad smile and very apologetic each time there is a longer queue than expected or when the system slows down or there is a breakdown.

    I recommend they all get a raise for always making customers satisfaction their number one priority. Top on the list is Clerk #23

  15. West Adams post office on Washington 4960 West Washington Boulevard clerk number 9 she’s always nice but the other clerks they have attitude I asked one young lady can I use a piece of tight she rolled her eyes at me through the tape at me they do not open on time guy supposed to open at 9 they always open at 9:05 906

  16. Post office West Adams 4960 West Washington Boulevard clerk number 9 she’s always helpful the other clerks have nasty attitudes they never open on time that’s supposed to open at 9 they open at 9:05 906

  17. 10/19/19

    Clerks working at post office 77th Cottage Grove, Chicago, Il are fantastic and helpful. Keep up the great work Ladies!!!

  18. I had the best experience in any USPO I ever visited, your agent was such a nice lady, with such a kind service and a lot of patience for my special need (a parcel to Europe), I told her I will take her back with me to Florida. Unfortunately, I don’t have her name, but it was in Petaluma CA main post office clerk # 12. 0n 19/18/2019 01:03 PM.

  19. I had a wonderful experience at The Brunswick Post Office, 805 Gloucester St. I was waited on by clerk # 17 whose name is David Williams. He was very helpful in getting me the correct box to mail my parcel off and all the information I needed in tracking my parcel. I was there on 10/29/19. Thanks Mr. David, I will be visiting you again.

  20. PUTNAM VALLEY NY has the worst weekend delivery personnel ever. My regular mail carrier is a woman and does an outstanding job and is very dedicated to her tasks. There are a couple of guys who deliver on the weekends and they are the pits. One time they hung a package on my mailbox and broke the door. The package should have been delivered to my door and not left on the street hanging on the mailbox. None of the weekend men are able to navigate my driveway and ended up breaking the asphalt causing thousands of dollars in damage. The woman simply drives her vehicle up the driveway without any issues. TERRIBLE WEEKEND SERVICE


Leave a Comment